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Arbys - Powell Ohio Complaint - Arbys poor customer service - French Fries
Arbys - Powell Ohio Complaint

Arbys - Powell Ohio Complaint

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Arbys poor customer service - French Fries


LUNCH ...AUGUST 11, 2012 ...1:00PM-1:30 PM ...IMAGINE SO HAPPY TO FIND AN ARBYS... MEATS HOT BUN IS MOIST CUT THIN LIKE THE ORIGINAL ARBYS LIKE THEY USED TO BE...DO TO YOUR COUPON I TRIED THE COMBO WITH FRIES...AFTER 2 YEARS OF NOT ORDERING FRIES...JUST GREAT ... I ORDERD SLICED THIN ARBEY AND WELL DONE FRIES ALL SUMMMER...A COUPLE TIMES NOT AS GOOD... SO I ASK FOR A REDO...ALWAYS OK TO DO SO...UNTIL...YESTERDAY...MADE THE REDO REQUEST...SAME MANAGER AS ALWAYS...HE SAID TO PULL FORWARD AND HE WOULD REFUND MY MONEY...SO I DID...I TOLD HIM I PREFER TO JUST HAVE A REDO..MANAGER QUOT "I CAN'T DO THAT' ' WHILE COUNTING MY MONEY HE SAID THEY WERE SPENDING TO MUCH TIME ON MY ORDER AND ITS NEVER GOOD ENOUGH ...AND HANDED ME MY MONEY... I SAID IT'S ALWAYS REALLY GOOD... BUT ITS NOT THAT WAY TODAY...I JUST SAID OK AND SMILED...AND PULLED AWAY...NOW I'M AFRAID TO GO BACK AND ORDER AN ARBY THE WAY I HAVE ALWAYS ORDERED IT...
YOU TELL ME...WHAT CHANGED...I GO TO ARBYS AT LEAST 3 TIMES A WEEK AND HE DOESN' T WANT MY MONEY? IF THE FOOD IS'T AS GOOD AS USUAL AS IN ANY RESTURANT I HAVE EVER RETURNED THE ORDER..I HAVE NEVER BEEN REFUSED BETTER SERVICE..AND WHY YESTERDAY OUT OF THE BLUE...I HAVE NEVER BEEN DENIED A REDO....EVER...NOW I'M AFRAID OF REJECTION...IS IT WRONG TO ASK FOR AN ARBY SLICED THIN AND HOT AND FRIES WELL DONE NOT AT MCDONALDS AND DON'T LIKE HAMBUGERS I PREFER ARBYS...NOW WHERE DO I GO...THEY SPOILED ME AND I WANT MY ORDER THE SAME AS IT HAS BEEN ALL SUMMER...SHOULD I JUST GO BACK AND ORDER AS USUAL? ALSO WHAT KIND OF A MANAGER JUSTIFIES HIS ACTIONS IN FRONT OF OTHER EMPLOYEES...DR.CAIN@ATT.NET


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